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Title: How do I connect the Flip video camera to my computer?

Article ID: 50

All Flip video cameras come with a USB arm which flips out to connect the device to your computer or any other device with a high-powered USB 2.0 port.

Below are some information about the Flip USB connector arm:

i.    Connecting your Flip video camera to your computer
ii.   Functions of the USB connector arm

Connecting your Flip video camera to your computer

Follow the steps below to connect your Flip video camera to your computer:

Step 1:
Power OFF the video camera by pressing the Power button.
 

 


Step 2:
Slide the latch down to release the USB arm on your Flip video camera. 
 


Step 3:
Plug in the video camera's USB arm into a high-powered USB 2.0 port on your computer. 

NOTE:  To determine if your computer is equipped with USB 2.0 ports, click here if you're using a Windows computer.  If you’re using a Mac computer, click here.

  

If it is your first time plugging in the Flip video camera to your computer’s high-powered USB port, you will be prompted to install FlipShare, the preloaded software in your camera that helps you manage and organize your videos.

The FlipShare software does not automatically run if the software is not yet installed on your computer.  For instructions on how to install FlipShare using your Flip video camera, click here.  

Functions of the USB connector arm

The USB connector has two functions:

i.    Charging the Flip video camera
ii.   Transferring data files to the computer

Charging the Flip video camera

When connecting the video camera to a computer, it automatically charges its internal battery.

QUICK TIP:  This article assumes that you are using a Flip video camera with an internal battery (Flip Mino series or Flip SlideHD) or Flip Video Ultra battery pack (Flip Ultra series).

• If the battery power is NOT completely drained but almost empty, the LCD screen will display Connected and the USB symbol will appear.  It will then switch to a screen showing the battery indicator with the blinking lightning bolt symbol which means that it is charging normally.  The recording light should also be in solid red indicating that the video camera is charging normally.

• If the battery power is completely drained, the battery icon on the LCD screen will not appear but the red record light at the front panel of your video camera should start flashing.  This indicates that the battery is on trickle charge mode and it doesn’t have enough power to turn the video camera ON for it to perform the normal charging mode.

NOTE:  It may take 30-60 minutes before you could see any indication that the battery is charging.  If there is no activity after the 30 to 60 minute Trickle Charge mode or if your Flip video camera doesn’t power ON after resetting and recharging the battery, your video camera's battery might be defective.  You may contact Flip Video Support for further assistance.

Transferring data files to the computer

To establish proper functionality, ensure the following:

i.    Your video camera must be connected to a high-powered USB 2.0 port.
ii.   You must be logged in as the administrator for the Flip video camera to be detected.
iii.  Your computer must not have any restrictions for connecting USB devices.
iv.  Your Windows firewall or antivirus software should be temporarily disabled to allow the computer to access the Flip video camera.

There are instances wherein a computer doesn’t detect the video camera when plugged in but is still able to charge the camera properly.  This means that the data is not travelling from the computer to the video camera and vice versa but power is supported to the camera.  There could be two reasons why data is not travelling from the computer to the video camera and vice versa:

• The computer might be using a USB 1.1 or lower version and the computer with the older USB port version will not recognize the USB 2.0 devices, including the video camera.  If this is the case, make sure your computer has a USB 2.0 port.

• The files on the Flip video camera might be corrupted due to a virus or by unplugging the video camera while FlipShare is active.  If this is the issue, the video camera needs to be reformatted and FlipShare should be reinstalled.  You may contact Flip Video Support for further assistance regarding this matter.