Individuals can use the link below to obtain the email address associated with their Cisco Networking Academy account.  For security purposes, they will need to input the screen-name, first name, last name, birth date, and birth month of their account to access this information.

Email Lookup Tool

Note:  If your email address does not look correct, you can update once you are able to log in.

In April 2021 Cisco introduced a new login experience with a continued focus on security.  Due to these changes, screen-name/username is no longer accepted when logging into Cisco Networking Academy.  Please use your email address to access the site

For security purposes, Cisco NetAcad accounts lock after too many unsuccessful attempts. After 30 minutes, the account will unlock and the individual can attempt to log in once again. If issues persist, try using “Forgot Password” located under “Log in”.
 

Our authentication partner does not currently support the Arabic language; however, Cisco Networking Academy will support Arabic once your account is set up.  We have created an Arabic webpage to help assist individuals in creating their accounts.  You can access this page here.

Individuals will receive an error message when they attempt to register their account with an invalid link.  Typically, this occurs when the account is already registered.  If you have not registered your account and you are receiving this error, please follow the steps in the FAQ titled “How can I get another activation email to register my NetAcad account?” to generate a new activation link.

 

If you incorrectly entered your date of birth during the registration process, you cannot correct it yourself. The Support Desk will need to update your date of birth for you. Non-student users can contact the Support Desk. Students can contact their instructor to request the change on their behalf. Please provide the following account verification information for security purposes:  

• Incorrect date of birth currently on your account
• The email address associated with your account
• Your Networking Academy ID (appears at the top of your profile page)
• Your Screen Name
• Academy Name
• Correct date of birth

You can change the email address in your profile following these steps after logging in to NetAcad.com:

1. Click “My Profile” in the drop down menu next to your name

 

2. Click “Change email”

 

3. Enter changes

4. Carefully review items listed under “Before you submit, please understand you agree to the following:”
5. Click the box to the left of “I accept. *”
6. Click “Update Email”

Individuals receiving an authentication error (see below) when attempting to log in to Cisco NetAcad will need to contact NetAcad support for assistance. Please be sure to include the email address of your account in your request.
            

This is generally a browser-related error and can be caused from not having 3rd party cookies enabled or accessing the course from a bookmarked page or saved link. Please try the following to resolve this issue:
 
- Access the course from your “I’m Learning” page each time you login
- Clear your browser cache and history, close, and relaunch
- Make sure all cookies, including 3rd party, are enabled in your browser settings
- Try another web browser to see if you experience the same issue, we recommend using the latest version of Google Chrome or Mozilla Firefox
 

If you cannot log in using your Cisco Networking Academy or Cisco.com email/password, try the following:

• Clear your browser cache and history, close, and relaunch
• Clear any old bookmarks you may have and use https://www.netacad.com to log in
• Please try the latest version of the recommended browsers (Google Chrome or Mozilla Firefox)
• Use email instead of screen-name/username
• Check to see if you received a compliance hold email. The hold may get cleared in a couple of hours.
• If you have forgotten your password, please see the FAQ entitled “How do I reset my password?”
• If login issues persist:
  • Contact your instructor if you are unable to access your email account to complete email verification
  • If you have not logged in to NetAcad.com in the last four years, please contact an instructor to enroll you in a new course

Students can use seat tokens provided by their instructors to enroll in a course.

1. Go to www.netacad.com
2. Click “Log In” in the upper right corner
3. Click “Redeem Seat Token”  

 

4. Choose “I currently have a Networking Academy Login” or “I am new to Networking Academy”
 
5. Enter required information
6. Click the “Submit” button; a confirmation message will appear
7. Log in to launch your course

Note: When choosing “I am new to Networking Academy”, you will need to check your email for a login and a link to your course. The first time you log in, you will be required to agree to the Terms of Use and complete your profile.

 

A seat token allows you to login to NetAcad to access your course. To get a seat token, please contact your instructor.
 

If your seat token is not working, ensure that it has been copied or input correctly and try again. If it still does not work, please contact your instructor for assistance.
 

Emails from Cisco NetAcad are sent using a generic email address. Sometimes, this can cause them to be blocked. This can cause issues if a user needs to change their password or would like to receive notifications from NetAcad. If you are not receiving emails from NetAcad, we recommend adding the email addresses below to your contact list:
 

• noreply@cisco.com
• noreply@netacad.com

 

If you do not see an email containing a reset password link in your inbox, please check your spam folder. If the email is not there, please verify you are able to accept email from noreply@cisco.com and no-reply@mail-id.cisco.com. If you are still unable to receive an email, please contact your instructor.