Individuals can use the link below to obtain the email address associated with their Cisco Networking Academy account.  For security purposes, they will need to input the screen-name, first name, last name, birth date, and birth month of their account to access this information.

Email Lookup Tool

Note:  If your email address does not look correct, you can update once you are able to log in.

For security purposes, Cisco NetAcad accounts lock after too many unsuccessful attempts. After 30 minutes, the account will unlock and the individual can attempt to log in once again. This only applies to registered accounts.

If you created an account on NetAcad.com, but did not activate the account, you will receive an email when using the “Forgot Password” link to reset your password. To resolve the issue, you need to activate your account using the “Activate Account” button. You can do so by using one of the following options:

• Locate the activation email in your inbox with the subject line “Welcome to Networking Academy: Activate Your Account”
• Use the “Resend Activation Email” option from “Log In” on NetAcad.com to have another activation email sent to your inbox

Here is a copy of the email message:

 

To log in, please follow the steps below based on the platform where you created your account:

NetAcad.com:

1.  Go to https://www.netacad.com
2.  Click “Log In” and click “Login”

3.  Enter your email address and click “Next”

4.  Enter your password and click “Log in”


SkillsForAll.com:

1.  Go to https://skillsforall.com/
2.  Click the “person” icon

3.  Choose which option you would like to use
     a.  Input your registered email address and password
     b.  Google account
     c.  Cisco NetAcad account
     d.  Sign up for a new account

4.  Input required information

Note: When accessing the site for the first time, you will need to read and accept the terms and conditions.

You are receiving the error message “Sorry, we can’t find a NetAcad account associated with this Cisco account” because you only have a Cisco.com account and have not created a NetAcad.com account. Cisco.com credentials do not automatically provide you with access to Cisco NetAcad. Individuals will need to be added to an Academy to have an account created or they can sign up for a self-paced course on NetAcad.com.

Our learning platforms are evolving to bring enhanced experiences. Over time, the SkillsForAll.com and NetAcad.com platforms will converge into one seamless experience on a single platform.

Individuals should choose to create an account on one of the platforms below based on the course they wish to take:

NetAcad.com:

•    Learner is enrolled in an instructor-led course through a Cisco Academy (see FAQ: How can I locate academies in my area to find more information about their curriculum and course offerings?)
•    Learner wants to enroll in a self-paced course (see FAQ: How can I enroll in a self-paced course?)

SkillsForAll.com:

•    Learner wants to enroll in a self-paced course (see FAQ: How can I enroll in a course?)
•    Learner is invited to a course by an instructor on Skills for All

Note:
•    Most self-paced courses have been updated and moved to Skills for All.
•    Most instructor-led courses continue to be taught on NetAcad.

In April 2021 Cisco introduced a new login experience with a continued focus on security.  Due to these changes, screen-name/username is no longer accepted when logging into Cisco Networking Academy.  Please use your email address to access the site

Our authentication partner does not currently support the Arabic language; however, NetAcad.com will support Arabic once your account is set up. We have created an Arabic webpage to help assist individuals in creating their accounts. You can access this page here.

Individuals will receive an error message when they attempt to register their account with an invalid link.  Typically, this occurs when the account is already registered.  If you have not registered your account and you are receiving this error, please follow the steps in the FAQ titled “How can I get another activation email to register my NetAcad account?” to generate a new activation link.

 

If you incorrectly entered your date of birth during the registration process, you cannot correct it yourself. The Support Desk will need to update your date of birth for you. Non-student users can contact the Support Desk. Students can contact their instructor to request the change on their behalf. Please provide the following account verification information for security purposes:  

• Incorrect date of birth currently on your account
• The email address associated with your account
• Your Networking Academy ID (appears at the top of your profile page)
• Your Screen Name
• Academy Name
• Correct date of birth

You can change the email address in your profile following these steps after logging in to NetAcad.com:

1. Click “My Profile” in the drop down menu next to your name

 

2. Click “Change email”

 

3. Enter changes

4. Carefully review items listed under “Before you submit, please understand you agree to the following:”
5. Click the box to the left of “I accept. *”
6. Click “Update Email”

Individuals receiving an authentication error (see below) when attempting to log in to Cisco NetAcad will need to contact NetAcad support for assistance. Please be sure to include the email address of your account in your request.
            

This is generally a browser-related error and can be caused from not having 3rd party cookies enabled or accessing the course from a bookmarked page or saved link. Please try the following to resolve this issue:

• Access the course from your “I’m Learning” page on NetAcad.com or your “My Learning” page on SkillsForAll.com each time you log in
• Clear your browser cache and history, close, and relaunch
• Make sure all cookies, including 3rd party, are enabled in your browser settings
• Try another web browser to see if you experience the same issue - we recommend using the latest version of Google Chrome or Mozilla Firefox

If you cannot log in, please try the following before moving to the specific platform information below:

• Clear your browser cache and history, close, and relaunch
• Try the latest version of the recommended browsers (Google Chrome or Mozilla Firefox)
• Check to see if you received a compliance hold email. The hold may get cleared in a couple of hours.
• If you have forgotten your password, please see the FAQ entitled “How do I reset my password?”

 
NetAcad.com Login:

• Clear any old bookmarks you may have and use https://www.netacad.com to log in
• Use email instead of screen-name/username
• If login issues persist:
  • Contact your instructor if you are unable to access your email account to complete email verification
  • If you have not logged in to NetAcad.com in the last four years, please contact an instructor to enroll you in a new course

 
SkillsForAll Login:

• Clear any old bookmarks you may have and use https://www.skillsforall.com to log in
• If you are a NetAcad.com student, please be sure to click the blue “Cisco NetAcad” button on the login page
• If you used your Google account, please be sure to click the Google button on the login page
• If you used the “Sign Up” link on the bottom of the login page and created an account, please try to reset your password

For additional login assistance, please view the FAQ titled “How do I log in to my account?”

Students can use seat tokens provided by their instructors to enroll in a course.

1. Go to www.netacad.com
2. Click “Log In” in the upper right corner
3. Click “Redeem Seat Token”  

 

4. Choose “I currently have a Networking Academy Login” or “I am new to Networking Academy”
 
5. Enter required information
6. Click the “Submit” button; a confirmation message will appear
7. Log in to launch your course

Note: When choosing “I am new to Networking Academy”, you will need to check your email for a login and a link to your course. The first time you log in, you will be required to agree to the Terms of Use and complete your profile.

 

A seat token allows you to login to NetAcad to access your course. To get a seat token, please contact your instructor.
 

If your seat token is not working, ensure that it has been copied or input correctly and try again. If it still does not work, please contact your instructor for assistance.
 

Emails from Cisco NetAcad are sent using a generic email address. Sometimes, this can cause them to be blocked. This can cause issues if a user needs to change their password or would like to receive notifications from NetAcad. If you are not receiving emails from NetAcad, we recommend adding the email addresses below to your contact list:
 

• noreply@cisco.com
• noreply@netacad.com

 

If you do not see an email containing a reset password link in your inbox, please check your spam folder.
 
NetAcad.com account:

• Verify you are able to accept emails from noreply@cisco.com and no-reply@mail-id.cisco.com
• If you are still unable to receive an email, please contact your instructor

 
SkillsForAll.com account:

• Verify you are able to accept emails from noreply@skillsforall.com.